Frequently asked questions (FAQ's)

Here are some of the most popular questions Sonicare customers have asked us.

How often should I use my Sonicare toothbrush?

How do I charge my Sonicare toothbrush?

How often should I replace my brush head?

I feel a tingling sensation when I first use my Sonicare toothbrush. Is this normal?

Should my gums be tender after I use my Sonicare toothbrush?

How do I avoid "splattering" when using my Sonicare toothbrush?

My Sonicare toothbrush makes a loud noise when I turn it on. What should I do?

Can my children use a Sonicare toothbrush?

Do I have to store my Sonicare in the charger?

How often should I use my Sonicare toothbrush?

Just like a typical toothbrush, you should use your Sonicare toothbrush at least twice a day, every day. And remember to floss daily, too.

How do I charge my Sonicare toothbrush?

Charge your new Sonicare toothbrush a minimum of 24 hours prior to your first brushing. Then feel free to store your Sonicare toothbrush in the charger base when not in use, plugged in, for maximum battery life. Your brush can retain a charge for approximately two weeks of normal use (two times a day).

How often should I replace my brush head?

Recent studies have proven that replacing your brush head every 3 months removes significantly more plaque than if used for longer. Brush heads should be replaced even if they don't look worn because an overly used brush head compromises the effectiveness of your Sonicare toothbrush. Make sure you purchase the brush head that fits your handle.

I feel a tingling sensation when I first use my Sonicare toothbrush. Is this normal?

Yes, it is. Because Sonicare cleans differently, it can feel strange to new users. That's why all models include Easy-start, a feature which slowly introduces the power of the Sonicare toothbrush over a length of time.

Also, you do not need to apply as much pressure when using a Sonicare as you do with a manual toothbrush. In a short time, brushing with a Sonicare will feel completely normal.

Should my gums be tender after I use my Sonicare toothbrush?

If you have gum disease, haven't been using a power toothbrush or don't floss regularly, you may experience some tenderness with your Sonicare toothbrush. Be sure you're applying only light pressure to your teeth and gums. Your gums should feel less tender within a few days of use.

How do I avoid "splattering" when using my Sonicare toothbrush?

Be sure to place the brush head in your mouth before you press the power button and keep your mouth closed around the brush while brushing.

My Sonicare toothbrush makes a loud noise when I turn it on. What should I do?

Be sure to remove the clear plastic travel cap from the brush head before turning on your Sonicare toothbrush. Also, make sure the cuff that secures the brush head to the handle is tightened completely.

Can my children use a Sonicare toothbrush?

It depends on their age. In most cases, children 8 years of age or older can use a Sonicare toothbrush. However, we strongly advise you to check with the child's dental professional.

Do I have to store my Sonicare in the charger?

Because you cannot overcharge your Sonicare, feel free to store it in the charger. Since your Sonicare will hold its charge for approximately two weeks of normal use (brushing twice a day for two minutes), you can also choose to keep it out of the charger for much of the time. And Sonicare's extended charge time makes it perfect for travel.